Stevens P.U.D. Taking Proactive Measures to Protect
Customers and Employees from COVID-19
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Loon Lake, WA – Stevens P.U.D. is monitoring information from the Center for Disease Control and Prevention and Stevens County Public Health regarding recent Coronavirus (COVID-19) concerns. The World Health Organization has declared COVID-19 a pandemic.

Stevens P.U.D. provides essential utility services to our community and will continue to be available to ensure water and wastewater reliability. However, due to the highly contagious nature of this virus, the P.U.D. office and operations buildings will be closed to the public until future notice to ensure services are provided to customers, while also working to protect our community and employees.

Customer service representatives will still answer phones, provide account information, and accept payments over the phone during normal business hours Monday through Friday between 8:00 a.m. and 5:00 p.m. Payments can still be delivered to the office using the mail slot on the main entrance door. There will be envelopes available f or those in need. All households experiencing a financial hardship related to COVID-19 should call customer service to request a payment arrangement for their utility account. Customers who communicate their situations with the P.U.D. and keep their arrangements will not be subject to disconnection. The opportunity for payment arrangements is available year-round to all P.U.D. customers.

Stevens P.U.D. also offers several offsite payment options: You can mail your payment; there is a drop-box located at Rosauers 5912 Highway 291, Nine Mile Falls; you can call the office at 509-233-2534 during normal business hours, or you can also call XpressBillPay directly at 800-720-6847 (you will need your account number).

BULK WATER: Customers needing bulk water who typically sign in to get water, the hydrant will not be locked during business hours until further notice. Please call our office and let us know how many gallons you have taken so we can continue to report our usage. The hydrant will be locked at 5 p.m. each weekday.


For more information, contact our office at (509) 233-2534
from 8:00 am to 5:00 pm, Monday through Friday.




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STEVENS PUBLIC UTILITY DISTRICT

3955 Third Avenue
PO Box 592
Loon Lake, WA 99148
509-233-2534
Fax: 509-233-2809

Office Hours are from 8:00am to 5:00 pm, M-F

Stevens PUD provides water and wastewater services in Stevens County and portions of Spokane County, Washington. Stevens PUD provides water and sewer service to approximately 5,000 customers.

Stevens PUD is governed by a three-member board of commissioners elected by the voters of Stevens County and is managed by an appointed General Manager.


Read the Agenda for the upcoming Commissioner Board Meeting.




History:

Stevens PUD was created by a vote of the residents of Stevens County in 1936. The primary need at that time was to provide electric service to the rural portions of the county. In 1955, the electric system was sold to Washington Water Power (later renamed Avista).

In 1976, a majority of the Stevens County citizens voted in favor of the PUD owning and operating sewer systems. Beginning in the early 1980s, Stevens PUD began constructing new water systems and rehabilitating existing sytsems, and in the early 1990s, began construction of the Deer Lake Sewer System.


We currently have 18 water systems and 8 waste water systems.

Here is a map of where our office is located in Loon Lake:

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